FAQs

Shipping

How long will it take for my order to arrive?
Do you offer concealed packaging?
How can I track my order?
How can I change my delivery address?
Can I cancel the order?

Return policy

If I don't like it, can I return it?
How do I return it?
When can I receive the refund?

Product

How long is the product warranty period?
What materials are VOTIA toys made of?
I received a product, but it doesn't work (the product doesn't start).
Are VOTIA toys waterproof?
How loud are the products?