FAQs

All VOTIA devices come with a 12-month limited warranty for manufacturing defects.

If a quality issue is confirmed within 12 months, we will provide a replacement (no refunds for warranty claims).

This means we stand behind the durability and performance of our products.

Please contact us with your order number and photos or video

All VOTIA devices are made from 100% medical grade, body-safe silicone and ABS, ensuring safety, non-toxicity, and a gentle touch. All our silicone sex toys are certified by FDA, UKCA, EU, FCC, ROHS.

Don't worry, we've added a travel lock to each device. This ensures that the product does not accidently activate during shipment and arrives in brand-new condition.

When you receive it, simply follow the instructions to switch off the travel lock (press and hold two buttons for 1.5 seconds), and your product will be ready for use.

If you're traveling, you can also activate the travel lock to prevent the device from accidentally turning on in your luggage or airport.

Yes! Most of our devices feature an IPX8 waterproof rating, making them safe to use and rinse in water.

You can comfortably enjoy them in the shower or bath, and clean them by gently washing with warm water and mild soap.

Just make sure the charging port is fully dry before charging. 💧

The noise level of our products is between 30-55 dB, similar to a soft whisper.

Please contact our support@votia.club